Within the competitive world of business it is essential to protect your telephone system from unforeseen failures. System failures have an immediate impact on your organisation and any issue can prove to be an expensive problem to put right.

What is typically not considered and is difficult to measure, is the actual loss of business. This could be prospective customers who couldn’t get through and who therefore placed business elsewhere.

Without a maintenance agreement to support your telephone system you are exposed to parts and labour charges associated with fixing faults.

Your business is unable to budget for these faults as they are unexpected. More importantly, the time it takes to get an engineer working on your fault would not be covered by any Service Level Agreement – which means you could be waiting days, not hours!

In order to protect our customers, Open Telecom always insist on supplying a maintenance support agreement with any new or used telephone system we manage.

All maintenance contracts include:

• Unlimited technical support over the telephone.
• Replacements of all core hardware telephone systems parts against failure.
• All engineering time required to fix faults.
• Engineering travelling time.
• 15 minutes of remote maintenance per day as standard*.

(Subject to remote connectivity being available).

*This allows for simple changes to be made without the need for an invoice to be raised. Any work beyond 15 minutes will be chargeable. There is no service level agreement provided for the inclusive remote log-ins as these are carried out within the same working day. 

Open Telecom ensures that your telephone system is working at its best. The benefits and peace of mind provided by a maintenance agreement are priceless, especially if an issue does occur.