Telephone System Maintenance
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We've got your back
Within the competitive world of business it is essential to protect your telephone system from unforeseen failures. Any systems failures have an immediate impact on your business.
These issues can be an expensive problem to put right. However what is typically not considered and is difficult to measure is the actual loss of business. We understand the importance of proactive and reliable support for your office telephone system, as such we provide maintenance services for Avaya, Alcatel, Mitel, NEC, Panasonic, Samsung and Toshiba.
We can ensure your employees have a reliable office phone system that connects to your business critical data and applications. So your customer service levels, profits and reputation are always maintained.
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Transfer your telephone system maintenance service contract to us and we’ll provide the reassurance you need to keep your business fully operational.
Features
• Complete a free health check on your business communications.
• Dedicated time to truly understand your business and how it operates.
• Suggest areas you could improve productivity and/or reduce costs.
• Review your system programming and make any necessary changes.
• Advise you of available software updates and the benefits of them.
Benefits
• Our engineers are fully manufacturer trained.
• We work on issue resolution, not just response.
• Direct support contracts with our system manufacturers.
• Provide you with a one stop business communications solution.
• Savings if a system failure occurs
• Giving you peace of mind.
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Why do you need Maintenance?
Without a maintenance agreement to support your telephone system, you are exposed to parts and labour charges associated with fixing faults. Your business is unable to budget for these faults as they are unexpected. More importantly the time it takes to get an engineer working on your fault would not be covered by any Service Level Agreement – which means you could be waiting days, not hours.In order to protect our customers Open Telecom always insist on supplying a maintenance support agreement with any new or used telephone system we manage.
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Maintenance Options
We offer 3 different maintenance contracts:
BRONZE
Hours of cover Monday to Friday from 9am to 5pm (Excluding Bank Holidays)
Response Times 8 hours
Remotes per day 15 minutes
SILVER
Hours of cover Monday to Friday from 7am to 7pm (Including Bank Holidays)
Response Times 4 hours
Remotes per day 15 minutes
GOLD
Hours of cover 24 hours per day. 365 days a year.
Response Times 4 hours
Remotes per day 15 minutes
All our Service Levels include 15 minutes of remote maintenance per day as standard (Subject to remote connectivity being available). This allows for simple changes to be made without the need for an invoice to be raised. Any work beyond 15 minutes will be chargeable.
There is no (Service level agreement – SLA) provided for the inclusive remotes, these are carried out within the same working day.
All maintenance contracts include
• Unlimited Technical support over the telephone.
• Replacements of all core hardware telephone systems parts against failure.
• All engineering time required to fix faults.
• Engineering travelling time.
How we can help.
For more information about how this solution could help your business, contact us today on
020 33 888 888 or email sales@opentelecom.co.uk